Paralegal

Responsibilities

The Paralegal provides legal and administrative support to the VP, Customer Services, assisting with contract management, compliance matters, customer-related legal documentation, and internal process coordination. This role ensures that customers services operations follow applicable legal requirements and that documentation is accurate, timely, and compliant with company policies

• Legal Documentation: Draft, review, and prepare legal documents, including service agreements, NDAs, customer notices, and compliance forms.
• Contract Management: Maintain contract databases, track renewal dates, and ensure proper execution and storage of customer-related agreements.
• Regulatory Compliance: Support compliance activities related to consumer protection, warranty obligations, and industry standards.
• Customer Case Support: Assist with escalated customer matters requiring legal review, including documentation gathering and preparing case summaries.
• Record Keeping: Maintain accurate and organized legal files, correspondence, and case records.
• Cross-Functional Coordination: Work closely with Customer Services, Operations, Sales and Legal to ensure alignment on documentation and compliance requirements.
• Research: Conduct legal research on relevant legislation, regulatory changes, and best practices affecting customer operations.
• Administrative Support: Provide general administrative support to the VP, Customer Services, including scheduling, reporting, and documents preparation.
• Notary Services: Provide notary services for company documents, affidavits, declarations, and customer-related legal paperwork as permitted by law.
• Liaison With Outside Counsel: Coordination with external legal counsel as required, including preparing documentation, gathering information, and facilitating communication between departments.