Details
Description
Our client, a well known financial services (lending) organization, has a new opening for an experienced Bilingual Collections Representative. Listed as one of Canada’s best places to work, this company is committed to providing an inclusive and collaborative work culture with a lot of growth opportunities. This is an In Office role. Location: Mississauga or Pickering office Salary: 52K - 58K and full benefits after 3 months and RRSP match 4%. 3 weeks vacation. Hours: 9.00 am - 5.00 pm and 11.00 am - 7.00 pm (2 shifts on rotation)
Responsibilities
- Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
- Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.
- Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans.
- Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.
- Complete initial trace work using online tools and account systems.
- Document collections activities and processes through superior administration skills.
Qualifications
- Fully Bilingual in English and French
- Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.
- Experience with using an automated dialer system is an asset.
- Excellent verbal and written communication skills.
- Proven ability to multi-task; adapting to changes in a fast-paced environment.
- Competency in MS Office (Word, Excel); ability to learn new software applications.
- Able to pass background checks (criminal, employment, and credit).
- Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.