Details
Description
Our client is currently looking for a (English & French) Bilingual Customer Service Representative , this role is a multi function role that requires an individual to work with a number of different departments within the company. It’s a great company and the hours are Mon-Fri 8:30am - 5:00pm. This in office position in Mississauga . The yearly salary is $58K- $60K
Responsibilities
- Process Orders, Expedites and all other customer requests accurately with a high attention to detail in a timely manner.
- Consistently organize workload to ensure high priority and rush items are prioritized.
- Work well with other team members and departments to ensure customer receive the best service possible at every point.
- Effectively manage orders (phone, EDI, email) daily.
- Deal with customer issues, concerns and complaints in a timely and efficient manner.
- Supply tracking information on shipments as customer requires.
- Co-ordinate rush orders as required with Production and Shipping.
- Assist Inside Sales to expedite orders as necessary with Production.
- Issue Return Good Authorizations to determine quality issues, relay findings to customer, and process next step accordingly.
Qualifications
- Minimum of High School graduation
- Strong computer skills with ability to use Microsoft software (Excel, Word, etc.)
- Excellent verbal, written and listening skills
- Take ownership of all opportunities, challenges, and mistakes
- A willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism
- Commit to a personal plan of development as necessary
- A positive and friendly phone manner is critical
- A high level of empathy is required to identify customer concerns and convert them into a positive experience.
- Ability to gain customer trust and keep it
- Exceptional interpersonal and communication skills and be able to present the company in a professional manner and provide excellent written reports
- Organization skills with attention to detail
- Good math and problem solving ability
- Be personally motivated and able to provide creative thought.