Bilingual Communications & Program Manager

Responsibilities

Communications Strategy:

• Development and execution of communication plans which align with the goals of the association; to include improving and/or creating marketing materials (i.e., brochures, flyers, etc.) and educational material.
• Content creation for organization’s social media outlets (LinkedIn and Instagram), as well as oversight with the management of these outlets.
• Ensuring that the website is updated regularly and is responsive to members’ needs.
• Preparation and oversight of e-newsletters/e-communications which are sent to members and stakeholders (i.e., What’s New in Surety, Communiqués, Tender Alerts, etc.).
• Assist with the re-development of the organization’s Online Learning Centre.

 Program Management:

• Assuming full responsibility for student relations, including on-boarding of students, creation and management of student files for the association’s  Designation Program.
• Management of course enrolment each term.
• Management of billing (program fee and courses).
• Arranging for the distribution of course books.
• Management and oversight of the graduate list, as well as preparing graduate certificates, communicating with graduates about the Gala Awards event, and managing the execution of the certificate presentation on-site.
• Responding to inquiries regarding the programs in a timely manner (in English and French).
• Development of strategies to promote the program, including outreach to stakeholders.

 Member Relations:

• Ensuring that calls and requests from members and providing them with access to association resources are provided in a timely manner.
• Assisting the VP Operations and Regional Directors with organizing and managing networking opportunities, educational/professional development sessions, and webinars for the membership.
• Providing oversight and responsibility for event registrations and billing (i.e., invoice requests); as well as on-site event support, as required.
• Providing support with the execution of the association’s Annual General Meeting and Conference, in collaboration with the VP Operations; to include oversight and responsibility for event registrations and billing (i.e., invoice requests), communications to registrants, creation and oversight of name badges and event kits, on-site management of event volunteers, and other event support, as required.
• Actively participate on the association’s regional and special committees, so to provide support to Regional Directors, the VP Operations, and the President & COO, as required.
• Conducting research for prospective members, in collaboration with the VP Operations, President & COO, the Board of Directors, and association staff.
• Holding the responsibility for the maintenance of committee distribution lists, as well as updating membership records, the on-line event calendar and the association’s website through the association’s Content Management System (CMS).