Details
Description
Great new opening for an experienced Field Service Engineer (FSE) with a growing Medical Devices (Diagnostics) company. In this position the individual will plan and coordinate activities with installing/ maintaining instrumentation, investigating and resolving customer reports of problems with instruments, to drive customer satisfaction, and minimize future operational or service difficulties by performing the following duties. Full time, permanent position. Salary base: 70K- 80K (based on experience), 3-5 % bonus, car or car allowance, full benefits, RRSP’s with company match up to 6%. gas. mileage, overtime paid after 40 hours. Must be fully vaccinated and have valid drivers license & passport. Must be based in Regina Area - Territory is Saskatchewan.
Responsibilities
- The Field Service Engineer will provide Curative/Emergency Service, Preventive Maintenance, Updates (TSBs), at customer’s facility.
- Installs instruments at customer’s facility, sales demos, product shows, etc, to ensure full functionality according to organization’s specifications.
- Provides on-site and remote support to all company’s digital products. Includes installation and configuration of various Middleware/ Instrumentation
- Develop Company’s Digital Product knowledge and understanding in order to aid/support Company’s digital product sales and marketing initiatives and strategies.
- Adheres to all company policies and procedures.
- Documents and records information to be included in the repair records in accordance with SOPs, company policies and regulatory agencies.
- Analyzes, reviews and inspects findings to determine source of problem, via telephone and/or on-site.
- Performs troubleshooting, to repair, replace necessary parts, or other corrective action to ensure optimal operation of analyzers per SOP.
- Demonstrates proper operation to end users.
- Coordinates problem resolution within Field Support Group and other personnel to expedite repairs.
- Minimize down time and drive Customer Satisfaction.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Responsible for effective management of company resources and equipment such as parts, tools, trunk stock, etc.
- Special projects as assigned by Field Support Manager.
- Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP.
- Provides applications troubleshooting as required.
- Conducts basic on-site in service training of proper operation of company instrumentation.
- Supports Sales, Technical Support and Marketing departments.to foster teamwork and synergy.
- Identifies and resolves problems in a timely manner Manages difficult or emotional customer situations
- Strong PC skills, including knowledge of database & internet software; Windows NT, XP and DOS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of this organization.
Qualifications
- High School diploma or general education degree (GED) required with minimum 3 years related experience troubleshooting and repairing diagnostic equipment with field experience required; or Associate’s degree or equivalent from two-year college or a certificate from a Technical/Military School in a related field; Bachelor’s degree in related field from four-year college or university preferred.
- Valid driver’s license. Valid Passport.
- Ability to travel outside of designated territory, as needed. Up to 75% overnight travel may be required depending on territory. Ability to travel internationally, including corporate office in New Jersey (US).
- This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation under applicable provincial human rights legislation. Our vaccination policy is in accordance with our duty as an employer under applicable provincial workplace occupational health and safety legislation and further to public health directives
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.