About This Position
Bilingual (English & Spanish) Customer Service Representative
Download PDF Print JobDetails
Description
Our client is looking for a Bilingual (English & Spanish) Customer Service Representative who has minimum of two years experience. The organization (tech - clean energy sector) is growing and the salary is $50K, They offer full benefits after 3 months, 2 weeks vacation, free parking and working with a great team! This is an In Office role in Richmond Hill. Hours: 9:00am - 5:00pm. (Monday - Friday) Full benefits after 3 months including: Dental care, extended health care, vision, on-site parking. vision care.
Responsibilities
- Answer customer enquiries by phone, e-mail, and within the service desk ticketing system
- Provide problem-solving and trouble-shooting solutions to end-user clients
- Interact with all levels of the organization, both internal/external clients, and act as the primary contact for all administrative needs, requests and inquiries
- Cross-coordinate office processes with sales and accounting staff to see customer requests to completion
- Conduct and assist in daily office routines to support warehouse function and the follow of product shipment
- Provide administrative support for various Institutional Distribution VPs and their management team(s)
- Participate in the development and implementation of special projects as assigned
Qualifications
- Post-secondary education (College diploma or University degree)
- Proficient in Spanish and English is mandatory
- A background in Physics, Engineering or related discipline is an asset
- A minimum of 2 years experience in Customer Service or Technical Support
- Excellent computer literacy in MS Office Suite including PowerPoint and Excel, and ability to readily learn new systems
- Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment with minimal supervision
- Strong sense of professionalism and diplomacy with demonstrated ability to establish and maintain relationships with internal and external business partners
- Highly motivated, detail-oriented, and eager to learn
- Please note this is an entry-level position.