Bilingual Customer Service Representative

From: Nevian (www.nevian.com) The Bilingual Recruiting Specialists Account Manager: Francine Cheang ~ 416-805-9636 ~ resumesfc9@nevian.com Job Location: Mississauga-Ontario Job Type: Permanent / Full-time Benefits: Yes Salary: $40K-$42K Ref # E04

Job Description

This position is with a company that is a global leader in their field and they are searching for an enthusiastic and energetic person to join their Customer Service team.

Responsibilities

Answer incoming calls from customers or sales agents. Process orders, credits and returns. Follow up with customers, track shipment etc. Provides information in regards to product availability; new info, policies or programs. Provides support to the Sales team. Assist in achieving Sales targets. Work with team's order management to engage e-commerce solutions for heavy call centre users. Participate in meetings, product seminars etc. Other duties as assigned

Qualifications Minimum 1 year of experience in a Customer Service/ Order Desk role College diploma or University degree is an asset Must have strong communication, analytical and organizational skills Must be bilingual French and English Able to multi-task and prioritize English [Advanced], French [Advanced]

If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients.

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