Job Title: Bilingual Membership Services Coordinator
From: Nevian (www.nevian.com) The Bilingual Recruiting Specialists

Account Manager: Francine Cheang ~ 416-805-9636 ~ resumesfc9@nevian.com

Job Location: Toronto-Ontario

Job Type: Permanent / Full-time

Benefits: Yes

Salary: 28K-35K

Ref # 7D69
dots go here
Job Description
The incumbent in this position will primarily responds to inquiries and concerns from members and prospects, describing company values and offerings.
Responsibilities
  • Supports all inbound and outbound activity as first point of contact for members, prospects and other resources as required.
  • Conducts outbound calls for membership growth and development.
  • Supports membership retention efforts and documents collection and other customer service activities.
  • Provides support for Data Integrity initiatives through reporting and validation of member data.
  • Maintains and updates reports as requested or required for analysis for member activity.
  • Assists in development of presentation materials.
  • Provides administrative support for Membership Services team.
  • Liaises with other internal departments (i.e Finance, Implementation Services).
  • Collaborates as a Membership Services resource on Special Projects.
  • Reviews, updates and maintains Standard Operating Procedures and best practices.
  • Ensures timely completion of deliverables through milestones setting.
  • Develops recommendations on the most efficient approach to routine daily activities.
Qualifications
  • Bilingual French and English (verbal and written).
  • Min 2-3 years customer service, office experience or call centre.
  • High School or Post secondary education preferred.
  • Proven high level of proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
  • Proven ability to meet tight deadlines and take responsibility for timely and accurate completion of tasks assigned.
  • Excellent organizational and communication skills.
  • Team player who enjoys fast-paced environment.
  • Proven ability to multi-task and use initiative.
  • Posses high level of problem solving skills and analytical abilities.
  • English [Advanced], French [Advanced]

If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients.
Print me.