Bilingual Customer Service Associate

From: Nevian (www.nevian.com) The Bilingual Recruiting Specialists Account Manager: Francine Cheang ~ 416-805-9636 ~ resumesfc9@nevian.com Job Location: Oakville-Ontario Job Type: Permanent / Full-time Benefits: Yes Salary: 34K - 36K Base + 5% Bonus Ref # 7AB4

Job Description

A challenging position where you represent a global company that offers services in the healthcare & nutrition industry.

Responsibilities

Answer calls with professionalism and deliver information in regards to programs, policies, procedures and locations Conduct client registration and order taking Handle credit card authorizations and follow up with contacts in regards to payment issues Follow up with clients/members in a timely manner Soft selling and prospecting to non-members Support team mates, schedule meetings and provide details to staff or members in regards to ongoing promotional offers Tactfully handle/assist with sensitive situations Other duties as assigned

Qualifications Min 2 yrs in a call center environment Must be diplomatic with excellent communication skills Good problem solving skills and listening skills Positive attitude Strong organizational skills and able to multi-task   English [Advanced], French [Advanced]

If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients.

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