Bilingual Customer Relations Coordinator

From: Nevian (www.nevian.com) The Bilingual Recruiting Specialists Account Manager: Marijke Kanters ~ 416-805-9636 ~ resumes@nevian.com Job Location: Richmond Hill-Ontario Job Type: Contract - 1 Year Benefits: No Salary: $21.00 p/h to start. $25.00 p/h after 6 months Ref # 78D

Job Description

Our client, a well known manufacturer, is searching for a well- organized and highly motivated individual to join their Customer Relations Team. Great opportunity with a well known organization!

Responsibilities

Capable of handling a high volume of both English and French customer inquiries, complaints and concerns received through Symposium call management cue Develop high quality responses to written correspondence (e-mail, letter, fax, etc.) clearly communicating accurate information and/ or recommendations Manage customer requests to escalate a complaint Create files; maintain logs and records of contacts, inquiries and correspondence Communicate recurring product problems to supervisor/ manager Maintain current resource materials

Qualifications Bachelor degree or College diploma 2 years of Customer Service or related experience High quality communication skills, oral and written, English and French Capable of managing multiple priorities and meeting deadlines Team oriented English [Advanced], French [Advanced]

If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients.

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