- The Receptionist/ Administrative Assistant is responsible for providing timely, accurate, quality reception services to walk-in visitors, and for providing financial, clerical and administrative services
- Interacts daily with a full range of staff, members, students, high profile visitors, suppliers, and the general public, greeting visitors, responding to general inquiries, and forwarding inquiries to different departments as appropriate
- Accepts incoming correspondence and packages including registered mail, court documents, courier packages, etc.
- As the Administrative Assistant, prepares and/or delivers a range of membership services (billings, status changes, certificates of standing) to members, meeting departmental standards of timeliness, accuracy and quality
- Verifies and reconciles member information, and ensures that information in the member database is accurate and up-to-date at all times, modifying member status and financial information
- Completes financial transactions related to fee-for -service member services (photo ID cards, certificates), and receives and processes member payments (cash, credit, debit) related to suspension, reinstatement and payment of fees
- Ensures that financial transactions are accurate and in compliance with internal controls and departmental accounting procedures
- Contributes to the development of, and strives to meet or exceed individual service targets related to accuracy, timeliness and quality of service delivery
- Engages in continuous performance improvement (work processes, procedures, service opportunities) to optimize both individual and team performance
- Demonstrates flexibility and commitment to the team in order to maximize resources and support co-workers during peak periods
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Qualifications
- The minimum level of education required to fulfill the core requirements of this position include a college diploma, university degree or equivalent, in business and accounting
- 3-5 years of experience as a corporate receptionist
- Must have the ability to write and speak clearly and effectively in French and English
- Demonstrated experience and solid understanding of superior professional client service orientation and behaviour in order to interact with a full range of staff, members and visitors
- Proficiency in business software - MS Word, Excel, Dbase (i.e. AS 400), e-mail and the Internet or Intranet
- Understanding of internal controls and procedures and generally accepted accounting principles
- English [Advanced], French [Advanced]
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