Bilingual Customer Service Representatives (3-6 months contract) 2x

From: Nevian (www.nevian.com) The Bilingual Recruiting Specialists Account Manager: Marijke Kanters ~ 416-805-9636 ~ resumes@nevian.com Job Location: Toronto-Ontario Job Type: Contract - 6 Months Benefits: No Salary: $18 p/h Ref # 2F53

Job Description

Excellent opportunity for a bilingual Customer Service Representative with a renowned Financial Institution. (3-6 month contract)

Responsibilities

Responsible for responding to incoming customer inquiries regarding account and product information and/or requests for service. This role plays in integral part in our goal to provide clients with industry leading service excellence Respond to incoming customer inquiries for account, product and service information Provide regular follow-up on account related investigations and deliver on promised timelines Present a positive impression by providing knowledgeable and professional responses in a courteous and helpful manner, regardless of method of communication Be accessible to both internal and external customers, and build and enhance solid working relationships with both Promote products and services where appropriate Identify and share opportunities for service improvements, where applicable

Qualifications Excellent communication skills in both French and English (verbal and written) Post Secondary Education is an asset Minimum of 1 year of call centre experience or other relevant experience Must have a keen interest in the financial services/ mutual fund industry Completion of CSC/ IFIC is preferred Flexibility to work shifts that rotate from early (8.00 am - 4.30 pm) to late (11.30 am - 8.00 pm) English [Advanced], French [Advanced]

If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients.

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