Bilingual Specialist, Parts Support Account Manager: Francine Cheang ~ 416-805-9636 ~ resumesfc9@nevian.com
Job Location: Markham-Ontario
Job Type: Contract - 1 Year
Benefits: No
Salary: $21.00 per hour, after 6 months $25.00 per hour
Ref # 2EF5
- To support all dealer personnel in satisfying their parts requirements and expectations in conjunction with the Customer Satisfaction Index ratings, as well as meeting the corporate and departmental objectives
- Respond to dealer/internal technical parts inquiries and estimated time of arrival requests and determine the correct part/application
- Correspond with vendor/technical staff to solve dealer inquiries
- Qualify dealer inquiry to vendor specific requirements
- Issue credits/debits. Determine qualification by interpreting parts policy and procedures for battery warranty, parts warranty, core credits, port installed mats and the bulk oil program
- Review backorders/determine dealer requirements and take corrective measures accordingly
- Support dealer inquiries and concerns regarding the Dealer Communication System, Electronic Parts Catalogue and Parts Ticket Processes
- Excellent communication skills, both oral and written, in English and French
- Ability to understanding in detail, the fit and function of automotive parts and to be able to analyze technical drawings
- 2 years of related (parts) experience
- A Bachelors Degree is preferred along with basic knowledge of accounting procedures and general administrative practices
- English [Advanced], French [Advanced]
If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients.