Bilingual Call Centre Representative (4x)

From: Nevian (www.nevian.com) The Bilingual Recruiting Specialists Account Manager: Marijke Kanters ~ 416-805-9636 ~ resumes@nevian.com Job Location: Toronto-Ontario Job Type: Temp Benefits: No Salary: $17.00 per hour Ref # 2E0A

Job Description

Great entry level position for a bilingual Customer Service representative with a large, well known and reputable organization. This is a 6 month temporary position. (inbound environment)

Responsibilities

Provide first level customer service functions for all store and customer inquiries relating to any and all issues at store level and the distribution center. Ensure that Service Level Agreements are maintained. Maintain high level of knowledge regarding the Incentive program, current marketing programs, any DC issues and other Customer Service initiatives Responsible for accurate and timely logging of all calls in the call tracking system and the escalation of problems and issues where appropriate Act in a responsive and a sensitive manner to all inquiries both at store level and customer level Service calls in both inbound and outbound environments Able to work rotational shifts - Monday to Sunday 8.00 am to 8.00 pm Able to work all statutory holidays Resolve complaints and problems, identifying corrective action for the future Timely identification of recurring issues and potential problems Log all store calls (inbound and outbound) in a call database Weekend coverage as necessary during crisis (rotating basis) Emergency calls to stores (ex: product recalls, late deliveries) Liaise with internal departments and Distribution Centres to ensure call resolution within agreed upon service level commitment

Qualifications 2 years of Retail Sales and/or Call Centre and/or Customer Service experience Post secondary education is an asset Must have excellent verbal and written skills in both English and French Strong communication and interpersonal skills Good MS Word and MS Excel skills Must be able to work in a Team and have a professional attitude Ability to multi- task English [Advanced], French [Advanced]

If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients.

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