Bilingual Hotline Agent

From: Nevian (www.nevian.com) The Bilingual Recruiting Specialists Account Manager: Marijke Kanters ~ 416-805-9636 ~ resumes@nevian.com Job Location: Toronto-Ontario Job Type: Permanent / Full-time Benefits: Yes Salary: 50K Ref # 2D79

Job Description

Provide highest level of telephone support in instruments and reagents for customers across Canada.

Responsibilities

Provides technical telephone troubleshooting to customers for instrumentation and reagents manufactured by this organization Analyze, diagnose and provide troubleshooting direction for customers Retrain customers on the telephone regarding operation, application, troubleshooting and maintenance Responsible for all aspects of call documentation Escalates complex issues to Advanced Technical Specialist Determines need for FSE or TSS field intervention and dispatches when needed Consults with hotline staff to ascertain that instruments and reagents are functioning up to specification Provides feedback to Hotline Manager concerning any instrument or reagents open issues Documents all communication with customers and FSG into the database Demonstrates high level of knowledge regarding all instruments and reagents Adheres to all company policies and procedures

Qualifications Bachelor's degree in related field from an accredited college or university (i.e. medical laboratory technology diploma) Minimum of 3-5 years experience in medical instrumentation (cardio vascular) Fluency in both English and French Ability to identify and resolve problems in a timely manner Strong personal computer skills, including knowledge of MS Office & database software English [Advanced], French [Advanced]

If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients.

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