Responsibilities

• Answer incoming calls from customers or sales agents.
• Process orders, credits and returns.
• Follow up with customers, track shipment etc.
• Provides information in regards to product availability; new info, policies or programs.
• Provides support to the Sales team.
• Assist in achieving Sales targets.
• Work with team's order management to engage e-commerce solutions for heavy call centre users.
• Participate in meetings, product seminars etc.
• Other duties as assigned

 Qualifications

• Minimum 1 year of experience in a Customer Service/ Order Desk role
• College diploma or University degree is an asset
• Must have strong communication, analytical and organizational skills
• Must be bilingual French and English
• Able to multi-task and prioritize

• English [Advanced], French [Advanced]