Responsibilities

• Handle incoming calls via phone, fax or email.
• Enter and process orders for retailers, wholesalers etc.
• Provide an outstanding level of customer service.
• Maintain and keep good customer relations.
• Work with Sales Agents and other department to ensure customer needs are met.
• Train and guide new team members.
• Attend meetings as requested.

 Qualifications

• Superior customer service.

• College diploma or post secondary education.

• Fluent in French and English. (Verbal and written)

• Good computer knowledge, SAP is an asset.

• Min 1-2yrs order desk experience.

• Previous consumer goods, tangible products an asset.

• Good decision making, prioritizing and analytical skills.

• English [Advanced], French [Advanced]