Responsibilities

• Supports all inbound and outbound activity as first point of contact for members, prospects and other resources as required.
• Conducts outbound calls for membership growth and development.
• Supports membership retention efforts and documents collection and other customer service activities.
• Provides support for Data Integrity initiatives through reporting and validation of member data.
• Maintains and updates reports as requested or required for analysis for member activity.
• Assists in development of presentation materials.
• Provides administrative support for Membership Services team.
• Liaises with other internal departments (i.e Finance, Implementation Services).
• Collaborates as a Membership Services resource on Special Projects.
• Reviews, updates and maintains Standard Operating Procedures and best practices.
• Ensures timely completion of deliverables through milestones setting.
• Develops recommendations on the most efficient approach to routine daily activities.

 Qualifications

• Bilingual French and English (verbal and written).
• Min 2-3 years customer service, office experience or call centre.
• High School or Post secondary education preferred.
• Proven high level of proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Proven ability to meet tight deadlines and take responsibility for timely and accurate completion of tasks assigned.
• Excellent organizational and communication skills.
• Team player who enjoys fast-paced environment.
• Proven ability to multi-task and use initiative.
• Posses high level of problem solving skills and analytical abilities.

• English [Advanced], French [Advanced]