Responsibilities

• Answer incoming calls from Dealers, Sales Representatives or Consumers
• Provide product/s information with pricing info when requested
• Process customer orders and confirm product availability
• Authorize returns of products while respecting company policy
• Follow up with deliveries
• Update customer info
• Participates in product knowledge sessions
• Light translation for product info sheet; typing memos or correspondence
• Other duties as assigned

 Qualifications

• Min 1-2 years of customer service experience
• Strong communication skills and interpersonal skills
• Must be fluent in English and French (verbal & written)
• Able to prioritize and have good organizational skills
• Good sales aptitude and client retention skills
• Flexible and thrive in a fast pace environment
• Strong interest in personal care, beauty industry and fashion trends

• English [Advanced], French [Advanced]