Responsibilities

• Answer calls with professionalism and deliver information in regards to programs, policies, procedures and locations
• Conduct client registration and order taking
• Handle credit card authorizations and follow up with contacts in regards to payment issues
• Follow up with clients/members in a timely manner
• Soft selling and prospecting to non-members
• Support team mates, schedule meetings and provide details to staff or members in regards to ongoing promotional offers
• Tactfully handle/assist with sensitive situations
• Other duties as assigned

 Qualifications

• Min 2 yrs in a call center environment
• Must be diplomatic with excellent communication skills
• Good problem solving skills and listening skills
• Positive attitude
• Strong organizational skills and able to multi-task

• English [Advanced], French [Advanced]