Responsibilities

• Collecting and analyzing payroll service data
• Identifying anomalies and make recommendations for resolution
• Provide accurate information and guidance in regards to policies and standards
• Determine if discrepancies are data issues or systems limitations
• Research and keeping up to date on all legislative changes
• Attend training sessions and participate in payroll conversion or implementation activities
• Ensure the accurate validation of service and contribution reconciliation
• Calculate excess refunds, adjust and resolve issues.
• Ensure proper billings for payment and calculation of interest; follow up on outstanding request and liaise with employer to ensure payment is received
• Work and support other teams to ensure proper services

 Qualifications

• Must have a University degree in finance, economics, statistics.
• Must have minimum 1-2 yrs work experience in a customer service role
• Must be good with numbers and is a math person
• Excellent analytical and problem solving skills
• Good technical and research skills
• Excellent oral and written communication skills
• Bilingual French and English a definite asset

• English [Advanced], French [Advanced]