Responsibilities

• Receive and process incoming calls in an effective manner
• Provide front line customer support and/or redirect calls appropriately
• Liaise with technical team; dispatch service calls, provide light technical support
• Collect outstanding advances from clients
• Process wire transfers/direct deposits from clients and credit card payments
• Update and maintain customers database
• Provide backup support for the reception desk and other duties as assigned

 Qualifications

• Min. one year experience in a customer service role/call centre (manufacturing)
• Strong organizational skills, ability to multi-task, problem solving skills, aptitude for working with figures
• A positive, team player, able to work in a open concept environment
• High school graduate or post secondary education
• French/English fluency

• English [Advanced], French [Advanced]