Bilingual Customer Relations Coordinator ~ Richmond Hill, Ontario ~ Nevian Consulting & Placement Services
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Bilingual Customer Relations Coordinator
Our client, a well known manufacturer, is searching for a well- organized and highly motivated individual to join their Customer Relations Team. Great opportunity with a well known organization!
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| Responsibilities
- Capable of handling a high volume of both English and French customer inquiries, complaints and concerns received through Symposium call management cue
- Develop high quality responses to written correspondence (e-mail, letter, fax, etc.) clearly communicating accurate information and/ or recommendations
- Manage customer requests to escalate a complaint
- Create files; maintain logs and records of contacts, inquiries and correspondence
- Communicate recurring product problems to supervisor/ manager
- Maintain current resource materials
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Qualifications
- Bachelor degree or College diploma
- 2 years of Customer Service or related experience
- High quality communication skills, oral and written, English and French
- Capable of managing multiple priorities and meeting deadlines
- Team oriented
- English [Advanced], French [Advanced]
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| Job Type |
Contract - 1 Year
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Job Location |
Richmond Hill, Ontario
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| Public Transit |
No |
Reference # |
78D |
| Benefits Included |
No |
Account Manager |
Marijke Kanters |
| Starting Salary |
$21.00 p/h to start. $25.00 p/h after 6 months |
| If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients. |
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