Responsibilities

• Capable of handling a high volume of both English and French customer inquiries, complaints and concerns received through Symposium call management cue
• Develop high quality responses to written correspondence (e-mail, letter, fax, etc.) clearly communicating accurate information and/ or recommendations
• Manage customer requests to escalate a complaint
• Create files; maintain logs and records of contacts, inquiries and correspondence
• Communicate recurring product problems to supervisor/ manager
• Maintain current resource materials

 Qualifications

• Bachelor degree or College diploma
• 2 years of Customer Service or related experience
• High quality communication skills, oral and written, English and French
• Capable of managing multiple priorities and meeting deadlines
• Team oriented

• English [Advanced], French [Advanced]