Responsibilities

• Handling all incoming external and internal customer calls as appropriate, directing calls to other internal departments when applicable.  Responsible for faxes and written correspondence for Catalogue customers.
• Responsible for the promotion of Catalogue products through up-sell and cross-sell on all appropriate customer contacts
  Responsible for the entry of stock and custom orders for Catalogue customer orders in Oracle systems in both Canada and Miamisburg, ensuring order accuracy goals are met.
• Responsible for assisting and coordinating sales orders for Catalogue customers through to successful delivery.  Liaising with internal departments as required to ensure product arrives in a timely manner to meet on time delivery goals. 
• Responsible for the communication of and ensurance that internal departments are aware of any special requirements for individual clients in their group.
• Responsible for notifying Catalogue customers of any potential/actual delivery issues (back orders, missed deadlines, etc.)
• Responsible for the communication of delivery, quality or price issues to appropriate personnel.  Liaising with these departments to ensure customer issues are resolved satisfactorily.
• Responsible for the preparation and quoting of BCS and IPS layout sheets for custom orders for Catalogue customers.  Requoting on repeat orders for updated pricing and/or revised order quantities.  Completing BCS and IPS graphic layouts as required and faxing to appropriate departments for custom order productions
• Responsible for the verification and integrity of the information contained in the Customer Master file.
• Responsible for outbound calling and/or fax broadcasts to selected clients in the database to generate incremental business for the Catalogue Group.  
• Provide bilingual assistance to the Credit department on collection calls when required.
• Assist in providing customer order assistance during absences in both Sales Support and Internal Sales groups.

 Qualifications

• High school graduate, preferable college or equivalent work experience
• Previous experience in a Customer Service or Order Desk environment
• Fluent in both English and French, spoken and written
• Above average listening and communication skills
• Ability to work in a team environment
• Computer literate with Word, Excel, Explorer, Outlook, Microsoft Office products, Oracle
• Strong time management skills - must be able to prioritize & meet commitments
• Organizational skills a must
• Quick learner

• English [Advanced], French [Advanced]