Responsibilities

• Responsible for serving as the first-level point of contact for all customer inquiries and requests
• Provide information and resolve problems
• Handle calls from across Canada in both English and French
• Input information into system
• Day-to-day administration activities
• Proofread sales and marketing materials (English and French)
• Ability to get involved in other aspects of the business, subject to day-to-day functions being fulfilled

 Qualifications

• Must be fluent in English and French
• Excellent written and oral bilingual communication skills
• Strong commitment to customer service
• Excellent people skills
• MS Office skills (word, excel, outlook)
• Strong PC skills
• Web savvy
• Professional, enthusiastic, dependable, flexible
• Strong organizational skills and priority setting skills
• Ability to handle fast paced environment and strong workload

• English [Advanced], French [Advanced]