Responsibilities

• Receive orders from customers and sales people
• Enter the orders into system then place them in the proper follow up folders
• Co-ordinates shipments to customers, on a timely basis with the shipping department
• Assist Quebec area salesperson with their requirements for that territory, i.e. customer calls and sample requests
• Maintain price book and contracts for customer base assigned
• Complete paperwork for claims, Return Authorizations and arranges pickup from customers, etc.
• Back up for other Customer Service Rep
• Verify and approve warehouse invoices and waybills
• Review customer sales and contracts to assure customers are being called on a regular basis
• Assist purchasing department in working on price quotes and obtaining pricing from selected suppliers
• Other duties for Industrial Division as assigned

 Qualifications

• 2-3 years of experience as a Customer Service Representative, Inside Sales or Order Desk Representative
• Experience within a manufacturing environment or with a Distributor
• Post secondary education
• Good computer user skills
• Strong communication and interpersonal skills
• Good time management and organizational experience
• Must enjoy interacting with customers
• Positive and friendly attitude

• English [Advanced], French [Advanced]