Responsibilities

• Maintain high degree of CSR & Support for clients and members
• Investigate and respond to client and member inquiries in a timely manner, providing accurate information as requested
• Resolve client and member inquiries by providing relevant information on the provisions of their pension and benefit plans
• Respond to queries regarding the re-enrollment process and/or online tools
• Update the case management database by entering new account information, and communicate missing information on benefits enrolment
• Actively participate and contribute to ongoing process
• Work with other agents to solve challenging client or member inquiries

 Qualifications

• Fluency in French is a requirement (Both written and spoken)
• Post-secondary degree or diploma is an asset 
• Previous experience as a Call Centre/ Customer Service Representative
• Benefits experience is an asset but not necessary
• Strong computer skills, including MS Word and Excel
• Professional  and friendly personality

• English [Advanced], French [Advanced]