Responsibilities

• Respond to approximately 45 – 50 inbound calls per day from a varied clientele

• Document notes with clients on line

• Communicate to clients through email correspondence in English/ French

• Follow up with Travel Agents/ Customers on commitments made

• Assist with technical support inquiries

• Interact with claims department as required

• Diffuse challenging call situations and ensure pleasant telephone etiquette

• Provide feedback to management on procedures

 Qualifications

• Minimum Grade 12 with excellent language and grammar skills

• Strong interpersonal and organizational skills

• Excellent oral and written communication skills

• Good time management skills with ability to handle high volume of activity and work with minimum anxiety

• Detail oriented with ability to work independently with little
  supervision

• Strong keyboard and PC skills are required in Windows, Microsoft Office Package (Word, Excel)

• Operate other office equipment, fax, photocopier, voice mail, etc.

• English [Advanced], French [Advanced]