Responsibilities

• Coordinate the collection of consumer concerns and complaints from various sources (mail, Facebook, Retail, phone)
• Respond to each consumer situation including correspondence and distribution of products as required
• Track and analyze consumer concerns and complaints including follow up actions taken
• Identify and escalate consumer concerns pending the severity and sensitivity of the concern
• Manage various administrative responsibilities including organizing meetings, logistics, tacking department vacation etc.
• Administrative support to the VP Marketing & Retail
• Compile all NCI notes and revisions for Marketing & Logistics
• Collect and consolidate competitive information and PR files
• Provide back-up reception relief during lunch break no more than once a week

 Qualifications

*Post-Secondary Education

*Minimum 2 years of experience within the Consumer Packaged Goods (CPG) industry

*Must have experience handling consumer response

*Strong proficiency in Word, Excel & PowerPoint

*Proven interpersonal, organizational and communication skills

*Ability to manage multiple projects effectively and in a timely manner

*Must be able to function independently and as a team member

*Understanding of marketing fundamentals and standard resources

*Proficiency in Cognos Powerplay and Workstation Plus would be an asset

*Fluent in English and French (written and oral)

• English [Advanced], French [Advanced]