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Bilingual Consumer Affairs Representative ~ Toronto, Ontario ~ Nevian Consulting & Placement Services
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Bilingual Consumer Affairs Representative
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The Bilingual Consumer Affairs Coordinator manages the coordination and response to consumer concerns and complaints. If you have experience within the CPG industry and are looking for a challenging position with a very well-known and growing organization then this is the position for you! Great work environment and excellent benefits package!

 Responsibilities

  • Coordinate the collection of consumer concerns and complaints from various sources (mail, Facebook, Retail, phone)
  • Respond to each consumer situation including correspondence and distribution of products as required
  • Track and analyze consumer concerns and complaints including follow up actions taken
  • Identify and escalate consumer concerns pending the severity and sensitivity of the concern
  • Manage various administrative responsibilities including organizing meetings, logistics, tacking department vacation etc.
  • Administrative support to the VP Marketing & Retail
  • Compile all NCI notes and revisions for Marketing & Logistics
  • Collect and consolidate competitive information and PR files
  • Provide back-up reception relief during lunch break no more than once a week

 

 Qualifications

*Post-Secondary Education

*Minimum 2 years of experience within the Consumer Packaged Goods (CPG) industry

*Must have experience handling consumer response

*Strong proficiency in Word, Excel & PowerPoint

*Proven interpersonal, organizational and communication skills

*Ability to manage multiple projects effectively and in a timely manner

*Must be able to function independently and as a team member

*Understanding of marketing fundamentals and standard resources

*Proficiency in Cognos Powerplay and Workstation Plus would be an asset

*Fluent in English and French (written and oral)

  • English [Advanced], French [Advanced]


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