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Bilingual Technical Support Specialist (Medical Devices) ~ Quebec, ~ Nevian Consulting & Placement Services
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Bilingual Technical Support Specialist (Medical Devices)
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This position covers the territory of Eastern Canada. Location can be either Ontario, Quebec or the Maritimes. (work from home) reporting to TSS Manager. Well known, growing Medical Devices organization and excellent benefits, car or car allowance.


  • Provides field technical support to Internal and External customers for the complete line of reagents, ancillary products and systems
  • Completes external validation and statistical analysis of performance of reagents and instrumentation
  • Assists with problem solving for customers covering reagents, kits, procedures, adaptations, software upgrades and instruments as appropriate
  • Assists customers and the service department with instrumentation as well as generic product troubleshooting as appropriate
  • Documentation regarding all above mentioned issues
  • Performs customer in-house and on-site product training/ demonstrations as necessary
  • Interacts with the Advanced Technical Specialist (ATS) for  advanced training and troubleshooting
  • Reviews and updates competitive instrument adaptation protocols for customers using generic reagents
  • Performs pre-site installation inspections as required
  • Supplies appropriate telephone support
  • Performs training and guidance to internal customers
  • Furnishes leads based upon technical calls
  • Gives technical lectures where requested
  • Represents Field Service Group at seminars, conventions, meetings and wet workshops as necessary
  • Helps in updating and maintaining technical/ competitive product files
  • Ability to demonstrate knowledge of the market as well as the competition
  • Work on special projects as assigned by management


  • Bachelors degree in related field from four year college or university
  • MT (ASCP)  Certification or equivalent strongly preferred
  • Minimum five years of experience as a Medical Technologist with coagulation exposure
  • Valid drivers license required
  • Heavy travel required
  • Identifies and resolves problems in a timely manner; Gathers
  •  and analyzes information skillfully
  • Ability to work with mathematical concepts such as probability and statistical interference
  • Strong personal computer skills, including knowledge of Excel, MS Office Suite and company software
  • English [Advanced], French [Advanced]

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