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Technical Support Specialist (Medical Devices) ~ Western Canada, AB,BC,SK,MB ~ Nevian Consulting & Placement Services
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Technical Support Specialist (Medical Devices)
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This position covers the territory of Western Canada. Location can be either Ontario or Western Canada (work from home) reporting to TSS Manager.


  • Provides field technical support to Internal and External customers for the complete line of reagents, ancillary products and systems
  • Completes external validation and statistical analysis of performance of reagents and instrumentation
  • Assists with problem solving for customers covering reagents, kits, procedures, adaptations, software upgrades and instruments as appropriate
  • Assists customers and the service department with instrumentation as well as generic product troubleshooting as appropriate
  • Documentation regarding all above mentioned issues
  • Performs customer in-house and on-site product training/ demonstrations as necessary
  • Interacts with the Advanced Technical Specialist (ATS) for  advanced training and troubleshooting
  • Reviews and updates competitive instrument adaptation protocols for customers using generic reagents
  • Performs pre-site installation inspections as required
  • Supplies appropriate telephone support
  • Performs training and guidance to internal customers
  • Furnishes leads based upon technical calls
  • Gives technical lectures where requested
  • Represents Field Service Group at seminars, conventions, meetings and wet workshops as necessary
  • Helps in updating and maintaining technical/ competitive product files
  • Ability to demonstrate knowledge of the market as well as the competition
  • Work on special projects as assigned by management


  • Bachelors degree in related field from four year college or university
  • MT (ASCP)  Certification or equivalent strongly preferred
  • Minimum five years of experience as a Medical Technologist with coagulation exposure
  • Valid drivers license required
  • Minimum 80% travel required
  • Identifies and resolves problems in a timely manner; Gathers
  •  and analyzes information skillfully
  • Ability to work with mathematical concepts such as probability and statistical interference
  • Strong personal computer skills, including knowledge of Excel, MS Office Suite and company software
  • English [Advanced]

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