Responsibilities

• Order Entry Management
• Follow up with Sales to obtain any missing information
• Provide support to outside salespeople (phone, email and in person)
• Communicate with appointed third party carriers when orders are ready
• Follow up with Accounting re: credit terms
• Follow up with Purchasing for non-inventory items
• Distribute orders internally for shipping
• Run/ expedite open sales order reports daily
• Participate in daily meetings to review the status of open sales orders
• Issue return merchandise authorizations
• Suport outside sales - re order status
• Interface with other departments
• Other sales related tasks as assigned

 Qualifications

• 2-4 years of experience as a Customer  Service Representative within an Order Desk Environment
• Strong English and French verbal and written communication skills
• Great data entry/ order processing skills
• Strong customer focus
• Ability to take ownership of position
• Must have a high of accuracy
• Ability to multi-task
• Team Player

• English [Advanced], French [Advanced]