Responsibilities

• Adherence to Client policies and procedures pertaining to Accounts Receivables, collections, reconciliation and reporting
• Complete AR Transaction processing in the proper system
• Apply customer payment
• Research unapplied cash or credit payments
• Provide input, status reports for AR summary reporting, including daily unapplied Payment Received report, on account Payment or Collections report
• Provide data for collection reports summaries inlcuding those that measure the process against stated targets, and delinquent customer reports
• Archiving, records retention and audit support
• Escalate unresolved issues/ concerns
• Identify and suggest process and system enhancements
• Knowledgeable of Key Performance Indicators and Service Level Agreements
• Perform at a level that assists in attaining overall and team-level performance measures
• and goals
• Interface with other Shared Service teams to ensure compliance with cross-team accountabilities
• Coordinate with other Shared Service teams to deliver seamless service to customers
• Ensure compliance with all Health and Safety policies and initiatives outlined in the Health and Safety manual

 Qualifications

• Excellent verbal and written English & French communication skills
• 1-2 years of Customer Service/ Office experience
• Experience with Cash Applications is an asset 
• Strong computer user skills
• SAP experience an asset
• Able to assess and resolve a problem within a defined framework
• Able to meet deadlines and prioritize work
• Skilled and experienced in Customer Service

• English [Advanced]