Responsibilities

• Responsible for managing orders from quote to acceptance which may require interaction with Planning, Sales, Manufacturing and Traffic to ensure the fulfillment of Customer Requirements
• Order entry (30%) - Review and validate essential pieces of information on purchase orders utilizing the contract review process
• Accurately and efficiently record pertinent information into Oracle order management system
• Post Order Management (35%)
• Manage customer order backlog with daily review and management of scheduled ship dates, investigation and resolution of credit or process holds as well as order changes to ensure customer expectations are met. Required to run reports related to the overall management of orders to include the following: Backlog Report, Credit Planning Report, 14 Shipping Report, and Scheduled Holds Report
• Coordinate product shipment from various plant and vendor location to designated delivery point
• Corroborate with Sales and Service to ensure delivery of items are complete and functional for installation and Customer acceptance
• Field Sales Support (30%) - Facilitate processing and cross functional coordination of required documentation
• Interact with internal and external customer on an on-going bases through extensive use of  telephone, email and fax
• Process and/or revise quotations to ensure policy and procedure requirements are adhered
• Disperse funds across business units ensuring margin and revenue are allocated appropriately
• Research and document complaints into quality system (NetRegulus) ensuring all relevant facts and data are captured
• Escalate issue to Regulatory based on severity of complaint
• Training (5%) - participate in and successfully complete initial and on-going training
• Utilize available resources to update or increase knowledge on products, systems, procedures and Corporate initiatives
• May be asked to provide direction, coaching or training to peers on department policies, procedures, processes, products and systems
• Occasional field travel may be required to experience Customer needs and expectations as well as understand the Account Manager role
• Other duties as assigned

 Qualifications

• Must possess excellent English verbal and written skills
• College diploma is preferred
• 2-4 years business experience with direct contact with Customer, vendors and/or sales considered in lieu of degree
• Experience administratively supporting an internal sales department is an asset
• Strong MS Word & Excel skills
• Must have a strong customer focus
• Must be a Team Player and have good Time Management skills
• Excellent interpersonal skills
• French language skills is a plus

• English [Advanced]