Responsibilities

• Responsible to provide total quality service and support to customers and other customer support departments for all products and services
• Utilize systems and resources appropriately to accurately and effectively serve the customer
• Achieve performance standards as required by the position
• Demonstrate knowledge of products and services; and properly utilize escalation procedures
• Provide excellent customer service to ensure one-call resolution
• Act as positive member of the team, demonstrating mutual respect, readiness to assist others, listening and responding with empathy
• Embrace corporate values and mission
• Formulate probing questions to identify customers needs
• Effectively resolve the identified problem to satisfy customer requirements
• Interpret customer requirements; recognize symptoms, causes and solution. Follow through as appropriate
• Communicate technical information effectively to ensure customer understanding
• Identify and offer value added services to ensure the efficient operation of the customers business and to prevent recurring problems which cause customer dissatisfaction

 Qualifications

• One to two years work experience in a bilingual (English and French) Customer Service environment
• Excellent English and French communications skills
• Excellent interpersonal skills
• Ability to do shifts: Evening OR  Night shifts (Between Noon - Midnight OR Midnight and Noon)
• Basic knowledge of Windows software
• Must be a Team Player

• English [Advanced], French [Advanced]