Responsibilities

• Contribute to the development preparing necessary presentation material and executing dealer contact under existing service levels
• Handle phone and email inquiries from internal departments and external dealer/intermediary head offices involving trade investigations, reports, product information etc.
• Take ownership and champion dealer issues, often interacting with other departments, to achieve a mutual resolution
• Assist in the preparation an distribution of all communications (E-mail blitzes, bulletins and newsletters) to dealers
• Identify and manage client needs and address issues and feedback to management
• Proactively look for opportunities to enhance internal operations
• Assist with various administrative duties within Dealer Relations

 Qualifications

• Post secondary education
• Fully bilingual English and French
• 1-2 years of experience in the financial industry
• IFIC operations
• IFIC  Sales or CSR desired, willingness to complete IFIC within 12 months of starting is required
• Strong proficiency in Windows-based applications specially Excel and PowerPoint
• Good presentation skills
• Excellent relationship building capabilities, able to build and sustain rapport with business partners
• Demonstrated interpersonal skills
• Ability to work in a team environment
• Quick learner
• Detail oriented and sound analytical skills
• Good problem solving and decision making abilities
• Some travel might be required

• English [Advanced], French [Advanced]