Responsibilities

• Contact customers for the collection of outstanding invoices and disputes
• Send written communications via email, fax, etc... to the customers regarding the outstanding balances of their account
• Prepare weekly & monthly Client/ Management Reports
• Research and resolve disputes
• Provide Customer Collection functions and analysis
• Daily interaction with key client personnel
• Participate in client meetings/ calls
• Complete as requested, month-end processes, i.e., client reports, month-end reports and ad hoc reports
• Work closely with Account Receivable Administrator to assist in closure of any deductions or variances
• Work with Client Management Associate to keep current with any client/ customer changes
• Update working logs on a daily basis
• Strive to retain a percentage less than 2% over 90 days
• Other duties as assigned

 Qualifications

• Must be fluent in English and French
• Minimum of 2 years of Corporate Collections experience
• Sound knowledge of the Collection process/ cycle
• Proven organizational skills
• Detail oriented
• Excellent oral and written communications skills
• Excellent problem solving skills
• Strong analytical skills
• Proficient using Microsoft Office 07 (Word & Excel) a must
• Acquired systems knowledge and certification as required
• Accepts changes and overcomes obstacles with a positive attitude
• Ability to thrive within a team environment
• Self directed individual with a personable demeanor
• Effectively communicate with all levels of the Healthcare Logistics Group personnel as well as clients and clients customers

• English [Advanced], French [Advanced]