Responsibilities

• Responsible for servicing client inquiries including complaints and delivery information
• Ensure the daily completion of the order process and all client requirements
• Key in faxed orders on a daily basis
• Provide highest level of service to the client and other company departments in accordance with company policies.

 Qualifications

• Bilingual (English and French) imperative
• Post secondary education and/ or 2 years of related experience in a customer service or an equivalent combination of education, training and experience
• PC skills and knowledge of Microsoft Office applications
• Strong interpersonal and communication skills (oral, telephone, written)
• Ability to handle stressful situations and a high volume of work
• Good time management skills and attention to detail
• Good analytical skills, particularly in problem solving
• Strong customer service orientation
• Ability to work with little or no supervision
• High work standards

• English [Advanced], French [Advanced]