Responsibilities

• The Receptionist/ Administrative Assistant is responsible for providing timely, accurate, quality reception services to walk-in visitors, and for providing financial, clerical and administrative services
• Interacts daily with a full range of staff, members, students, high profile visitors, suppliers, and the general public, greeting visitors, responding to general inquiries, and forwarding inquiries to different departments as appropriate
• Accepts incoming correspondence and packages including registered mail, court documents, courier packages, etc.
• As the Administrative Assistant, prepares and/or delivers a range of membership services (billings, status changes, certificates of standing) to members, meeting departmental standards of timeliness, accuracy and quality
• Verifies and reconciles member information, and ensures that information in the member database is accurate and up-to-date at all times, modifying member status and financial information
• Completes financial transactions related to fee-for -service member services (photo ID cards, certificates), and receives and processes member payments (cash, credit, debit) related to suspension, reinstatement and payment of fees
• Ensures that financial transactions are accurate and in compliance with internal controls and departmental accounting procedures
• Contributes to the development of, and strives to meet or exceed individual service targets related to accuracy, timeliness and quality of service delivery
• Engages in continuous performance improvement (work processes, procedures, service opportunities) to optimize both individual and team performance
• Demonstrates flexibility and commitment to the team in order to maximize resources and support co-workers during peak periods

 Qualifications

• The minimum level of education required to fulfill the core requirements of this position include a college diploma, university degree or equivalent, in business and accounting
• 3-5 years of experience as a corporate receptionist
• Must have the ability to write and speak clearly and effectively in French and English
• Demonstrated experience and solid understanding of superior professional client service orientation and behaviour in order to interact with a full range of staff, members and visitors
• Proficiency in business software - MS Word, Excel, Dbase (i.e. AS 400), e-mail and the Internet or Intranet
• Understanding of internal controls and procedures and generally accepted accounting principles

• English [Advanced], French [Advanced]