Responsibilities

• Responsible for responding to incoming customer inquiries regarding account and product information and/or requests for service. This role plays in integral part in our goal to provide clients with industry leading service excellence
• Respond to incoming customer inquiries for account, product and service information
• Provide regular follow-up on account related investigations and deliver on promised timelines
• Present a positive impression by providing knowledgeable and professional responses in a courteous and helpful manner, regardless of method of communication
• Be accessible to both internal and external customers, and build and enhance solid working relationships with both
• Promote products and services where appropriate
• Identify and share opportunities for service improvements, where applicable

 Qualifications

• Excellent communication skills in both French and English (verbal and written)
• Post Secondary Education is an asset
• Minimum of 1 year of call centre experience or other relevant experience
• Must have a keen interest in the financial services/ mutual fund industry
• Completion of CSC/ IFIC is preferred
• Flexibility to work shifts that rotate from early (8.00 am - 4.30 pm) to late (11.30 am - 8.00 pm)

• English [Advanced], French [Advanced]