Responsibilities

• To support all dealer personnel in satisfying their parts requirements and expectations in conjunction with the Customer Satisfaction Index ratings, as well as meeting the corporate and departmental objectives
• Respond to dealer/internal technical parts inquiries and estimated time of arrival requests and determine the correct part/application
• Correspond with vendor/technical staff to solve dealer inquiries
• Qualify dealer inquiry to vendor specific requirements
• Issue credits/debits. Determine qualification by interpreting parts policy and procedures for battery warranty, parts warranty, core credits, port installed mats and the bulk oil program
• Review backorders/determine dealer requirements and take corrective measures accordingly
• Support dealer inquiries and concerns regarding the Dealer Communication System, Electronic Parts Catalogue and Parts Ticket Processes

 Qualifications

• Excellent communication skills, both oral and written, in English and French
• Ability to understanding in detail, the fit and function of automotive parts and to be able to analyze technical drawings
• 2 years of related (parts) experience
• A Bachelors Degree is preferred along with basic knowledge of accounting procedures and general administrative practices

• English [Advanced], French [Advanced]