Responsibilities

• The Manager, French Language Services is responsible for managing and coordinating the effective delivery of French Language Services within the organization including compliance with the French Language Services Act and to strategically identify current and future French Language Service needs within the corporation and develop plans to support those needs.
• Responsible for providing expert adaptation, editing, proofreading, and translation services for internal and external clients including the review and approval of all documents in French produced by the organization.
• Act as corporate spokesperson in dealing with media, consumer and government enquiries concerning French language services within the organization.
• The Manager will also be part of the Community Relations management team and will help identify and participate in selected Francophone community events in the province.
• Plan, recommend and coordinate proactive French Language services in accordance with the FLS Act and based on needs of designated communities. Support business process improvement by identifying and exploring any opportunities for French Language Services to improve business efficiency and effectiveness.
• Review, assess and edit French translations from agencies ensuring the highest level of excellence per Editorial Guidelines. Provide final sign-off and approval on French-language materials.
• Supervise staff by selection, provide orientation, train, assign and  monitor work assignments, conduct performance appraisals
• Monitor and review the level of services provided by the organization in French, taking into consideration quality and availability of service
• Analyze and monitor organizations policies in compliance with the FLS Act and provide advice and training on the FLS Act. Identify major trends and business drivers of FLS policies, monitoring departmental strategy and tactical planning where French communication and French compliance are involved.
• Maintain an extensive knowledge of the FLS Act by interfacing with French Language Managers from other ministries and agencies and by representing the organization at staff meetings at the Office of Francophone Affairs.
• Monitor and evaluate internal and external customer satisfaction with FLS services to facilitate continuous improvement of those services.
• Recommend the establishment of FLS designated positions within the corporation; participate in the hiring of these positions by testing the candidates in French, work with HR to monitor changes to these positions and to maintain full compliance with the provisions of the FLS Act.

 Qualifications

• This position requires a University Degree in Communication, French language or equivalent with a minimum of 5 to 7 years of relevant management experience
• Developed management, program-planning, administrative and negotiation skills to supervise ongoing French Language Services program.
• Expert oral and written fluency in terms of vocabulary, grammar, sentence structure and syntax in English and in French in order to edit and translate text.
• Exceptional attention to detail.
• Excellent oral and written English and French communication skills to interact and collaborate
• Strong judgement in interpreting and assessing French language policy as it applies to the organization’s mandate and in providing advice on a wide variety of French issues to management and in preparing response to complaints
• Expert knowledge and understanding of the province’s French Language Services Act.

• English [Advanced], French [Advanced]