Responsibilities

• Collects past due accounts (30+ days) within established objectives using auto-dialer and automated collection system
• Communicate with clients to discuss delinquent accounts
• Handles rewrites/ extensions/ transfers of interest for customers if appropriate
• Provides assistance in resolving title and insurance deficiencies, as well as handling insurance wrecked or totaled equipment issues
• Assists in preparing legal paperwork (i.e. repossessions)
• Prepares necessary reports as requested
• Special projects as assigned
• Account maintenance and research

 Qualifications

• 2 years solid collection experience, front to back end, preferably in finance industry
• Bilingual English and French
• Strong interpersonal skills, good verbal and written communication skills
• Strong decision making, problem solving, negotiation skills
• Ability to maintain a professional attitude and demeanor when dealing with challenging customers
• Must possess ability to prioritize multiple tasks
• Must have strong organizational skills
• College degree in business related field highly preferred

• English [Advanced], French [Advanced]