Responsibilities

• Handle inbound calls from across Canada and international calls
• Provide technical support over the phone
• Log calls into system
• Follow up with customers where necessary
• Other related duties as assigned

 Qualifications

• Excellent English and Spanish OR English and French verbal communication skills
• CSR or Technical Support experience
• Strong logical troubleshooting skills
• Strong customer focus
• Ability to work in a 24/7 environment

• English [Advanced], French [Advanced], Spanish [Advanced]