Responsibilities

• Accept and process customer sales orders in accordance with published product lead times, ensuring accurate and timely deliver of material
• Assist customers with information relating to products, delivery, pricing and technical information
• Support sales team by coordinating efforts with assigned outside sales representatives in the management of specific customer accounts
• Maintain contact with customers, sales representatives, credit department, carriers, manufacturing plants and all other functional departments involved in servicing the needs of the customers
• Organize shipments of customer orders based on inventory available and other priorities as dictated from time to time by the Sales Supervisor or Area Sales Manager
• Monitor inventory balances in distribution centers, or other manufacturing locations, in support of regional product supply
• Prepare sales adjustments in conjunction with Sales Supervisor and the Shipping Department
• Assist in the distribution of promotional literature and product samples
• Keep an up-to-date filing system of relevant customer information
• Support the overall sales function by proactively contacting customers regarding product needs
• Proactive resolution of all service failures, i.e. damages, shortages or delayed deliveries experienced by customers
• Document all service related issues in the Service Exception Management System (SEMS) used to track service performance
• Adhere to department Standards and Best Practice guidelines

Other Duties and Responsibilites:

• Periodic customer and plant visits with outside sales representatives
• Handle various special projects from time to time
• Support other customer service representatives by learning and periodically managing their accounts

 Qualifications

• College education
• 3-5 years of related experience (manufacturing environment preferred)
• Excellent communication and organizational skills
• Experience with Microsoft Office, AS/400, JDE or other ERP systems
• Strong Customer Service focus
• Work well independently as well as in a team environment
• Ability to multi-task

• English [Advanced], French [Advanced]