Bilingual Customer Service Representative
A privately owned Canadian company. Founded over 30 years ago, our client has become one of the most reputable companies in Canada, serving thousands of clients including individuals, corporations, organizations, and provincial and national professional associations.
Responsibilities
Respond to approximately 45 - 50 inbound calls per day from varied clientele
Document notes with clients on line
Communicate with clients through email correspondence in English/ French
Follow up with Travel Agents/ Customers on commitments made
Assist with technical support inquiries
Interact with claims department
Diffuse challenging call situations and ensure pleasant telephone etiquette
Qualifications
Minimum grade 12
Excellent language and grammar skills in both English and French
Minimum 1 year of Customer/ Client service experience
Ability to work with MS Word & Excel
Excellent phone manner
Strong interpersonal skills
English [Advanced], French [Advanced]
Job Type
Permanent / Full-time
Job Location
Woodbridge, Ontario
Public Transit
No
Reference #
2B8E
Benefits Included
Yes
Account Manager
Marijke Kanters
Starting Salary
$35K
If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients.
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