Responsibilities

• Handling internal and external customer calls and requests effectively and efficiently.
• Assisting and coordinating sales orders through to successful delivery. Liaising with internal departments as required to ensure product arrives in a timely manner to meet on time delivery goals.
• Responsible for the communication to and ensurance that internal departments are aware of and follow any special requirements for individual clients.
• Advising clients and sales representatives of any potential/actual delivery issues (back orders, missed deadlines, etc.)
• Communicating delivery, quality or price issues to appropriate personnel.
• Reviewing/editing sales orders for complete accuracy; ensuring company requirements are met for terms and conditions.  Monitoring pricing for appropriate discount approvals.
• Preparing and editing layout sheets to ensure complete accuracy and integrity.  Requoting on repeat orders for updated pricing and/or revised order quantities.  Assisting on artwork requests when required.
• Responding to pricing and product inquiries from sales representatives and customers.
• Updating and maintaining master client files located in the customer service area.
• Providing administrative support to sales representatives through generation of customer order histories, pricing, etc.
• Researching customer or product information as required through the use of internet of other methods.
• Developing process solutions if and when appropriate (customer order forms, templates etc.)
• Identifying and communicating sales opportunities when discovered.
• Provide back up to Catalogue Customer Service group as required for vacation, absences or high workload situations.
• Assist with target marketing initiatives, eg. Fax, mail, broadcasts, etc.

 Qualifications

• High school graduate, preferably college
• 2 years of related Customer Service, Inside Sales or Sales Support experience
• Computer literate with Word, Excel, Explorer, Outlook, Microsoft Office Products.
• Above average communication skills-Individual must be able to prioritize activities and meet deadlines
• Above average organizational skills.
• Self-Starter- Able to work on own with minimal supervisory intervention, take responsibility for self-development.
• Previous experience dealing with public essential.
• Above average listening skills.
• Bilingual-position provides back up to Catalogue Customer Service group.
• Ability to work in a team environment.

• English [Advanced], French [Advanced]