Responsibilities

• Receives and resolves customer inquiries and issues regarding Accounting Software applications and services
• Identifies and responds appropriately to customer needs for additional products and services
• Meets individual goals and contributes towards departmental goals for quality, productivity, sales, and schedule adherence
• Refers higher-level customer issues, questions or problems to the appropriate support personnel
• Accurately updates and maintains customer, technical, and enhancement databases
• Communicates effectively and efficiently in a fast-paced, team environment
• Completes any other duties as assigned to support team or company goals

 Qualifications

• Minimum of 6 months of previous successful call center customer service/ sales experience highly preferred
• Basic knowledge of MS Windows operating systems and industry specific business principles
• Understanding of basic accounting principles
• Proactive and motivated team player who has the aptitude to effectively provide Accounting Software customers and associates with the highest levels of quality service in a courteous and professional manner
• Ability to effectively communicate both orally and writing with customers in both English and French
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions, and deal with several abstract and concrete variables
• Bachelor's degree or related post- secondary education preferred

• English [Advanced], French [Advanced]