Responsibilities

• Process & Analyze customer surveys
• Prepare customer mail & re-email files
• Identify customer concerns & communicate customer concerns to Dealers & Regional Offices
• Maintain customer concern log & prepare summary reports
• Prepare reports to track & monitor survey volumes
• Manage undeliverable surveys
• Process Customer Information changes (i.e. address)
• Responsible for Department mail distribution
• Responsible for French translation as it pertains to companies' survey program, Dealer correspondence, etc.
• Establish & maintain effective relationships with Dealership personnel
• Provide Reception relief

 Qualifications

• Bilingual - excellent verbal & written communication skills in both English and French
• Bachelors Degree in business or related discipline
• 1-2 years of Administration or related experience
• Excellent inter-personal skills
• Well - organized
• Good numerical sense
• Capable of managing multiple priorities & meeting deadlines
• Team- oriented
• Knowledge of Microsoft Programs & Applications (Word/ Excel/ PowerPoint/ Outlook)

• English [Advanced], French [Advanced]