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Bilingual Customer Service/ Order Desk Representative ~ North York, Ontario ~ Nevian Consulting & Placement Services
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Bilingual Customer Service/ Order Desk Representative
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Great Bilingual Customer Service role for a sports enthusiast! Looking for someone with great bilingual communication skills who enjoys providing the highest level of customer service for their clients.

 Responsibilities

  • Manage in-bound and out-bound calls for both English and French speaking customers
  • Work closely with the Sales Representative for Quebec
  • Take overflow calls on behalf of other colleagues in both languages
  • Building enduring relationships with customers
  • Prepare and follow up on quotations
  • Communicate effectively with inside and outside sales team on information requests/ action required
  • Assist customers with product details and pricing inquiries, and ensure any issue resolution 

 Qualifications

  • Fluently bilingual English and French
  • A passion for sports
  • Ambitious and sales oriented, with previous sales experience an advantage
  • Detailed oriented with strong time-management skills to meet deadlines in a timely and accurate manner
  • Intelligent self-starter with a pleasant, respectful personality
  • Confident oral and written communication skills
  • Excellent computer and keyboard skills, proficient with Microsoft office, and Salesforce/ CRM experience a significant advantage
  • Ability to multitask and work well under pressure in a team environment
  • Interest and ability to quickly learn product knowledge and decoration applications
  • Successful candidates will have, as a minimum a completed College Diploma 
  • English [Advanced], French [Advanced]


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