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Coordinator, Professional Conduct ~ Toronto, Ontario ~ Nevian Consulting & Placement Services
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Coordinator, Professional Conduct
This is a great position for an experienced Administrative Coordinator with a professional corporate regulatory body located downtown Toronto. In this role you will be providing administrative support for the organizations complaints and discipline processes.


Complaints/ Unauthorized Practice Intake and Screening

  • Function as the first contact (telephone, e-mail, web, form, correspondence) receiving inquiries, member complaints and unauthorized practice complaints, obtaining all relevant information by asking clarifying questions, requesting documentation when appropriate, and conducting follow-up as required
  • Open and close complaints, reports and unauthorized practice files, draft various documents and correspondence as directed, file maintenance, email and mail management for all materials
  • Complete general office tasks including filing (paper and hard-copy), scanning and photocopying, secure file storage and retrieval
  • Assist manager with project management as required and any other duties as required


Investigations, Complaints and Reports Committee Support

  • Act as a resource to the Inquiries, Complaints and Reports Committee
  • Coordinate internal and external meetings including checking availability of all meeting attendees, inviting meeting participants, booking facilities, audio-visual requirements and web/teleconferencing arrangements
  • Develop meeting agendas in consultation with the Manager
  • Prepare committee packages as assigned or under the direction of the Manager ensuring all information is uploaded to a secure site for review by committee members at least five days in advance of meetings
  • Attend committee meetings, record and prepare meeting minutes
  • Track action outcomes of committee meetings and ensure appropriate follow-up 


Health Professions Appeal and Review Board (HPARB)


  • Respond to all requests from HPARB under the direction of the Manager; prepare files and upload all documentation and information for the appeals process to the appropriate site
  • Apprise Manager of status of all HPARB matters and pending dates 


Discipline Committee Support


  • Assist the Manager with all aspects of Discipline Hearings for the College
  • Assist the Manager to ensure that the Public Register is kept up-to-date and reflects all required information
  • Organize training sessions for Discipline Committee members twice per year with the Federation of Health Regulatory Colleges of Ontario 


  • University degree in business, social sciences of public administration preferred, College Diploma (Business/ Administration), or a combination of education and experience
  • Knowledge of and ability to work within a legislative framework; demonstrated experience with the Regulated Health Professions Act, 1991 and the Health Professions Procedural Code is a definite asset
  • Minimum of 2 years of administrative support experience in a not-for-profit organization, preferably with another regulatory body, would be considered an asset
  • Excellent project management skills with experience in managing projects to deadlines
  • Ability to think critically and exercise independent and sound judgment in anticipating needs and taking initiative
  • Ability to deal effectively with challenging situations utilizing tact and discretion in all contacts
  • Ability to deal with confidential issues in a sensitive, efficient and professional manner internally and externally
  • Strong writing and proofreading skills, including knowledge of correct grammar, spelling and punctuation, to draft decisions, reports, correspondence, respond to e-mail, etc.
  • Ability to apply judgment and analytical skills in reviewing incoming correspondence and information requests 
  • Ability to work collaboratively in a team as well as independently; excellent interpersonal skills
  • Excellent initiative, attention to detail, and organizational skills with the ability to prioritize a diverse workload and manage competing priorities
  • Dependability, professionalism, trust and confidentiality - exhibits exceptional work ethic and values consistent with the organization
  • Absolute discretion in all matters and handling of sensitive and confidential issues/ materials
  • Proficiency with Microsoft Office suite of programs, specifically Outlook, Word, Excel, Notebook, and PowerPoint; and ability to learn and fully utilize the College database program
  • Bilingual - French/ English is an asset
  • English [Advanced]
Job Type Permanent / Full-time Job Location Toronto, Ontario
Public Transit Yes Reference # 1B589
Benefits Included Yes Account Manager Marijke Kanters
Starting Salary 46K - 50K
If possible, resumes should be submitted to us in MS Word format. Please note that although we appreciate your response to this job, we will only contact candidates who meet the exact hiring criteria identified by our clients.
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