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Coordinator, Professional Conduct ~ Toronto, Ontario ~ Nevian Consulting & Placement Services
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Coordinator, Professional Conduct
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This is a great position for an experienced Administrative Coordinator with a professional corporate regulatory body located downtown Toronto. In this role you will be providing administrative support for the organizations complaints and discipline processes.


Complaints/ Unauthorized Practice Intake and Screening

  • Function as the first contact (telephone, e-mail, web, form, correspondence) receiving inquiries, member complaints and unauthorized practice complaints, obtaining all relevant information by asking clarifying questions, requesting documentation when appropriate, and conducting follow-up as required
  • Open and close complaints, reports and unauthorized practice files, draft various documents and correspondence as directed, file maintenance, email and mail management for all materials
  • Complete general office tasks including filing (paper and hard-copy), scanning and photocopying, secure file storage and retrieval
  • Assist manager with project management as required and any other duties as required


Investigations, Complaints and Reports Committee Support

  • Act as a resource to the Inquiries, Complaints and Reports Committee
  • Coordinate internal and external meetings including checking availability of all meeting attendees, inviting meeting participants, booking facilities, audio-visual requirements and web/teleconferencing arrangements
  • Develop meeting agendas in consultation with the Manager
  • Prepare committee packages as assigned or under the direction of the Manager ensuring all information is uploaded to a secure site for review by committee members at least five days in advance of meetings
  • Attend committee meetings, record and prepare meeting minutes
  • Track action outcomes of committee meetings and ensure appropriate follow-up 


Health Professions Appeal and Review Board (HPARB)


  • Respond to all requests from HPARB under the direction of the Manager; prepare files and upload all documentation and information for the appeals process to the appropriate site
  • Apprise Manager of status of all HPARB matters and pending dates 


Discipline Committee Support


  • Assist the Manager with all aspects of Discipline Hearings for the College
  • Assist the Manager to ensure that the Public Register is kept up-to-date and reflects all required information
  • Organize training sessions for Discipline Committee members twice per year with the Federation of Health Regulatory Colleges of Ontario 


  • University degree in business, social sciences of public administration preferred, College Diploma (Business/ Administration), or a combination of education and experience
  • Knowledge of and ability to work within a legislative framework; demonstrated experience with the Regulated Health Professions Act, 1991 and the Health Professions Procedural Code is a definite asset
  • Minimum of 2 years of administrative support experience in a not-for-profit organization, preferably with another regulatory body, would be considered an asset
  • Excellent project management skills with experience in managing projects to deadlines
  • Ability to think critically and exercise independent and sound judgment in anticipating needs and taking initiative
  • Ability to deal effectively with challenging situations utilizing tact and discretion in all contacts
  • Ability to deal with confidential issues in a sensitive, efficient and professional manner internally and externally
  • Strong writing and proofreading skills, including knowledge of correct grammar, spelling and punctuation, to draft decisions, reports, correspondence, respond to e-mail, etc.
  • Ability to apply judgment and analytical skills in reviewing incoming correspondence and information requests 
  • Ability to work collaboratively in a team as well as independently; excellent interpersonal skills
  • Excellent initiative, attention to detail, and organizational skills with the ability to prioritize a diverse workload and manage competing priorities
  • Dependability, professionalism, trust and confidentiality - exhibits exceptional work ethic and values consistent with the organization
  • Absolute discretion in all matters and handling of sensitive and confidential issues/ materials
  • Proficiency with Microsoft Office suite of programs, specifically Outlook, Word, Excel, Notebook, and PowerPoint; and ability to learn and fully utilize the College database program
  • Bilingual - French/ English is an asset
  • English [Advanced]

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